1. About These Terms
These Terms & Conditions ("Terms") govern your use of the website extralargemarketing.com ("the Site") and any services provided by Brendan Chase, trading as Extra Large Marketing Digital ("ELM", "we", "us", or "our"). By accessing the Site or engaging our services, you agree to these Terms.
Extra Large Marketing Digital is operated by Brendan Chase, a self-employed individual based in Rio de Janeiro, Brazil, serving clients globally.
2. Eligibility
You must be at least 18 years of age to use this Site or engage our services. By using the Site, you confirm that you are 18 or older and that you are entering into these Terms on behalf of yourself or your business.
3. Services
We provide the following digital marketing and technology services:
- Google Ads Management — campaign strategy, setup, optimisation, and ongoing management
- Conversion Tracking — GA4, Google Tag Manager, and custom event tracking setup and validation
- Advanced Analytics & Reporting — dashboards, automated reports, and performance insights
- Marketing Automation — workflow design and implementation using platforms including n8n, Zapier, and Make
- AI Agents — design, deployment, and management of AI-powered business automation
- NetSuite Development — custom development and integration services
- Workflow Automation — connecting marketing tools, CRMs, and business systems
The specific scope, deliverables, and pricing of any engagement will be agreed in writing (email, proposal, or statement of work) before work begins.
4. Payment Terms
- Billing date: Invoices are issued on the 1st of each month for retainer and ongoing engagements. Project-based work is invoiced per the agreed milestone schedule.
- Payment due date: Payment is due within 14 days of the invoice date.
- Late payment — 2% fee: If payment is not received within 14 days, a 2% late payment fee will be added to the outstanding balance.
- Late payment — 10% per month: If payment remains outstanding for 30 days or more from the invoice date, an additional 10% fee per month will be applied to the outstanding balance until paid in full.
- Currency: All invoices are issued in US Dollars (USD) unless otherwise agreed in writing.
- Methods: We accept payment via bank transfer, credit card, or other methods specified on the invoice.
5. Cancellation
- Engagements are flexible — there is no fixed-term contract unless separately agreed.
- Either party may cancel services by providing 2 weeks' written notice (email is sufficient).
- Cancellation takes effect at the end of the notice period. Any work completed up to that point will be invoiced and is payable in full.
- We reserve the right to terminate services immediately in cases of non-payment, breach of these Terms, or abusive conduct.
6. Refunds
All payments are non-refundable. Once work has commenced on an invoice or project, no refunds will be issued for completed or in-progress work. If a project is cancelled mid-engagement, any work completed up to the cancellation date is payable in full.
7. No Guarantees
We do not guarantee any specific results, including but not limited to ad clicks, conversions, ROI, rankings, revenue, or business outcomes. Digital marketing and advertising results depend on many factors outside our control, including market conditions, competition, product or service quality, and client cooperation.
We commit to using our best efforts, expertise, and industry knowledge to deliver the highest quality work and maximise your results. However, any figures, case studies, or examples presented on the Site or in proposals are illustrative and not a promise of future performance.
8. Client Responsibilities
To enable us to deliver services effectively, clients agree to:
- Pay invoices on time in accordance with Section 4.
- Respond to questions and requests within 48 hours on working days (Monday–Friday, excluding public holidays). Delays in client responses may impact project timelines and results.
- Provide timely access to required accounts, platforms, assets, and information.
- Review and approve work within a reasonable timeframe.
- Ensure that all information provided to us is accurate and complete.
- Comply with any applicable terms of service for third-party platforms used in the engagement (e.g. Google Ads, Google Analytics, Meta, Microsoft).
9. Intellectual Property
- All work created by us for a client — including ad copy, landing pages, dashboards, automation workflows, scripts, and reports — is owned by the client once all invoices have been paid in full.
- Until full payment is received, we retain ownership of all deliverables and may withhold transfer of files, access, or rights.
- Pre-existing tools, templates, frameworks, or methodologies we use remain our intellectual property. Clients receive a licence to use these as part of the delivered work.
- We may use completed work in our portfolio or case studies unless the client requests otherwise in writing.
10. Confidentiality
- We treat all client information as confidential and will not disclose it to third parties without the client's consent, except where required by law.
- We do not require clients to sign a mutual NDA as standard. However, we are happy to sign a client-provided NDA where the client requires one.
- Client data accessed through platforms (Google Ads, Google Analytics, CRM, etc.) is used solely for the purpose of delivering the agreed services.
11. Third-Party Tools & Platforms
Our services involve the use of third-party platforms and tools, including but not limited to:
- Google (Google Ads, Google Analytics 4, Google Tag Manager, Google Search Console, Google Cloud)
- Meta (Facebook Pixel, Meta Ads)
- Microsoft (Microsoft Clarity, Microsoft Ads)
- Automation platforms (n8n, Zapier, Make.com)
- Communication & scheduling (Crisp, TidyCal)
- CRM and business systems (including NetSuite and others as relevant)
- Any other tools introduced during the course of an engagement
Clients are responsible for complying with the terms of service, acceptable use policies, and billing obligations of these third-party platforms. We are not responsible for changes to third-party platforms that affect the delivery or outcome of services, including platform outages, API changes, feature removals, or policy updates.
12. Limitation of Liability
- To the maximum extent permitted by law, our total liability for any claim arising from our services is limited to the total fees paid by the client to us in the 3 months preceding the claim.
- We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of profits, loss of data, or business interruption.
- We are not liable for issues caused by third-party platforms, including ad account suspensions, API changes, or platform outages.
- We are not liable for losses resulting from delays caused by the client's failure to provide information, approvals, or access in a timely manner.
13. Governing Law
These Terms are governed by the laws of the United States. This applies to all clients and users except those based in Brazil, where Brazilian law shall apply.
Any disputes arising from these Terms or our services will be resolved through good-faith negotiation first. If resolution cannot be reached, disputes will be subject to the exclusive jurisdiction of the applicable courts.
14. Changes to These Terms
We may update these Terms from time to time. The date at the top of this page reflects when they were last revised. Continued use of the Site or services after changes are posted constitutes acceptance of the updated Terms.